12 Times Bad Service Made People Lose Their Cool
We all expect the same thing when we pay for a service: a bit of attention, respect, and maybe even a smile. But sometimes, things go so terribly wrong that you can’t help but wonder if you’re on a hidden camera show. These real customer stories prove that bad service isn’t just annoying, it can be downright unforgettable.
For the past few summers, they’ve offered eight-day unlimited travel passes for Danish public transportation. I bought two for myself and my girlfriend. We had to leave early on the first day and realized that they had only emailed us one of the passes.
Their customer service had closed at 8 pm. We realized this at 9 pm. There was a number for issues with trips outside regular hours.
When the woman answered, I explained the situation to her. I mentioned that we were supposed to leave before regular opening hours. She angrily said, “Well, this is a ticketing issue, so you have to wait until morning.” I repeated that we needed to leave before then.
She reiterated that ticket issues were only addressed during regular hours. I started to get angry and said, “Look, it says on your website that if you have problems with a trip outside of regular hours, you can call this number.” There were a few more exchanges like that.
Eventually, she asked, “Alright, what’s the email address?” I gave it to her. She said, “You should have it now. Next time, do it within opening hours. Good night.”
Then she hung up. It took her all of five seconds to resend it. I went to a salon for a haircut and style. Two employees were in the middle of an argument. I should have left then, but one of them finally noticed me and directed me to a booth.
I tried to explain what I wanted. But she just picked up a pair of scissors and started cutting. When I asked if she was going to wet my hair, she sprayed it once and went back to what she was doing. I tried to make conversation, but she ignored me.
After she “finished” the job, I paid and started to leave. Finally, she spoke up and asked, “What about a tip?” I looked at her and said, “What about it?” She pitched a fit as I left
